This Privacy Policy outlines how SparkleFly Candles (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit or make a purchase from our website https://sparkleflycandles.com/ (the “Site”). This Privacy Policy is intended for users located in Australia.
1. Information We Collect
We collect the following types of information to provide you with a seamless shopping experience:
a. Personal Information
When you make a purchase or sign up for our newsletter, we may collect:
- Name
- Email address
- Billing and shipping addresses
- Phone number
- Payment information (processed securely by third-party providers).
b. Non-Personal Information
This includes data collected automatically when you interact with our site:
- IP address
- Browser type and version
- Time zone and location
- Pages visited and time spent on the site.
2. How We Use Your Information
We use your information to:
- Process Orders: Fulfill and ship your purchases, and provide customer support.
- Improve Services: Enhance your browsing and shopping experience through analytics.
- Marketing: Send promotional emails, special offers, and updates (with your consent).
- Legal Compliance: Fulfill legal and regulatory obligations.
3. Sharing Your Information
We do not sell your personal information. However, we may share your information with:
- Service Providers: Such as payment processors, delivery services, and IT support providers.
- Legal Authorities: If required by law or to protect our rights.
- Analytics Tools: Such as Google Analytics to monitor site performance and user behavior.
4. Data Storage and Security
We implement advanced security measures to protect your information, including:
- SSL encryption for data transmission.
- Secure servers and restricted access to sensitive data.
- Regular monitoring for potential vulnerabilities.
5. Cookies and Tracking Technologies
We use cookies to improve your browsing experience. These include:
- Essential Cookies: Necessary for site functionality.
- Performance Cookies: To track how users interact with the site.
- Marketing Cookies: For targeted advertising (only with your consent).
You can manage your cookie preferences through your browser settings.
6. Your Rights
As an Australian resident, you have the following rights under the Privacy Act 1988 (Cth):
- Access: Request a copy of your personal information.
- Correction: Update or correct inaccurate data.
- Deletion: Request the removal of your personal information.
- Opt-Out: Withdraw consent for marketing communications.
To exercise these rights, contact us at [insert email].
7. Third-Party Links
Our site may contain links to external websites. We are not responsible for their privacy practices or content. Please review their policies before providing personal information.
8. Updates to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or for legal compliance. Updates will be posted on this page with the revised effective date.